Informativa sui rimborsi

Every piece we sell is pre-owned, individually inspected and individually described. Please read the listing’s condition report and photographs carefully before ordering. They form part of the item’s description, and definitions of each condition grade are in our FAQs.

48-hour return window:

If you wish to return an item, you must notify us at hello@ascensiovintage.com within 48 hours of your parcel being marked as delivered, and the item must be dropped at a post office or carrier point within that same 48 hours. We’ll need proof of postage showing the date.

Items not lodged with a carrier inside the 48-hour window won’t be accepted for return. We’ve narrowed this window from our previous policy because a number of customers were treating purchases as free hire — wearing pieces to events and returning them afterwards. As a single-operator business dealing in one-of-a-kind archive pieces, that isn’t something we can absorb, and it isn’t fair on the customers buying in good faith.

Return postage:

Return postage is at your cost. Returns must be sent tracked and adequately insured — items lost or damaged in transit remain your responsibility until they reach us.

Where an item arrives damaged in transit or materially differs from its listing, we cover return postage in full.

 

Condition on return:

Items must be returned unworn, unwashed, free of scent, cosmetics and smoke, and with the security tag attached and intact. Removing the tag indicates the item has been worn.

We photograph every item at dispatch. Where an item comes back in poorer condition than it was sent, we deduct from your refund an amount reflecting the reduction in its value. Where an item shows clear signs of having been worn — marking, scent, or damage not present at dispatch — that deduction may be substantial or, in serious cases, the full value of the item.

Refunds:

Refunds are issued to your original payment method within 14 days of the returned item reaching us and being inspected. We’ll confirm by email once processed.

In-person sales:

Items bought at markets, fairs or private appointments are sold as seen and are final sale, as you’ve had the opportunity to examine the piece in person.

This policy does not affect your statutory rights.